And the special for today is
Place value on your freebies.... If you are supplying a complimentary service or...
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center. Servicing and repairing vehicles...
A tow truck drove in one day, with an Olds 88 in tow. The driver and owner get out and the driver explains to me that something in the drive train is siezed. The engine runs god but the car doesn't move.
Place value on your freebies.... If you are supplying a complimentary service or...
Dumb Tech Stories from a Ford blog site many years ago. Names were removed to...
Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a...
How many cars today come equipped with bias tires? The answer is 'None'. Then...
Coolant spillage is inevitable in this business and pushing the spillage into...
Okay, let's talk about head bolts. A lot has changed over the years with...
I don't care what the other guy said, this is what we charge.....
Productivity of a shop boils down to the total time it takes to create the...
Are you so insecure that you feel that you have to negotiate for the job? I...
A complaint was received, a few years ago, by the Pontiac Division of General...
Customer Management A segment from Automotive Business Concepts By Bob Paff...
How often has a customer asked you for an estimate or a 'ball-park' quote...