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Made In China?

Made In China?

On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...

We are at the Core of the Automotive Aftermarket
We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in...

  • Apr 08
Welcome to the Tech Center
Welcome to the Tech Center

Welcome to the Tech Center.  Servicing and repairing vehicles...

  • Dec 19
Welcome to the Link Library
Welcome to the Link Library

Simple, Direct, and Quick  Here's where we index and...

  • Sep 10
Welcome to the Tool Room
Welcome to the Tool Room

This section should be interesting for everybody because...

  • Sep 08

A tow truck drove in one day, with an Olds 88 in tow. The driver and owner get out and the driver explains to me that something in the drive train is siezed. The engine runs god but the car doesn't move.

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Tips, Articles, Stories

And the special for today is

Place value on your freebies.... If you are supplying a complimentary service or...

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STUPID Mistakes that will make you feel better as a tech

Dumb Tech Stories from a Ford blog site many years ago. Names were removed to...

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Sticker Shock

Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a...

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Rotate Tires to Where?

How many cars today come equipped with bias tires? The answer is 'None'. Then...

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Suck it up.

Coolant spillage is inevitable in this business and pushing the spillage into...

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Torque Angle vs Torque to Yield

Okay, let's talk about head bolts. A lot has changed over the years with...

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Would you like a menu?

I don't care what the other guy said, this is what we charge.....

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Analyzing Productivity

Productivity of a shop boils down to the total time it takes to create the...

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Don't Buy Your Customers

Are you so insecure that you feel that you have to negotiate for the job?  I...

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Vanilla Ice Cream

A complaint was received, a few years ago, by the Pontiac Division of General...

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Customer Management

Customer Management A segment from Automotive Business Concepts By Bob Paff...

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If you Quote, You'll be Wrong

How often has a customer asked you for an estimate or a 'ball-park' quote...

Read more: If you Quote,...