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I don't care what the other guy said, this is what we charge.....
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Place value on your freebies.... If you are supplying a complimentary service or...
No Moisture in This Cap
A few years ago, this customer comes in with his 1972 Camaro. He said he got...
Gasket Sealing
If a little sealant is good, then a lot must be better...I have always been...
Mr. Customer, You're Fired
Whoa! You're not serious..... Yes, you can fire a customer. You try real hard...
If you Quote, You'll be Wrong
How often has a customer asked you for an estimate or a 'ball-park' quote...
Customer Requests
What did the customer really want?... The counter should use a 'Customer...
It's Not Brakes
Customer said it must be a bearing noise because it just happened.
New job for an old tool
Have a set of 10 inch slip joint pliers? This is a handy tool when doing...
Don't Buy Your Customers
Are you so insecure that you feel that you have to negotiate for the job? I...
Messy Drawers
Are your pliers piled up in a drawer. Eric from Perform-X Auto came up with a...
You want how much?
Pre-discounting can paint you into a corner.... Never assume the customer will...
Whiners Corner
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