Gasket Sealing
If a little sealant is good, then a lot must be better...I have always been...
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center. Servicing and repairing vehicles...
If a little sealant is good, then a lot must be better...I have always been...
Isn't everything included?.... Some shop owners feel that charging a customer for...
Customer Management A segment from Automotive Business Concepts By Bob Paff...
"Is this the person to whom I'm speaking?"Telephone technique is so important...
For those of you who are doing cylinder compression tests the old way with a...
How often has a customer asked you for an estimate or a 'ball-park' quote...
We buy the latest and greatest scanner in hopes that it will save us hours of...
Place value on your freebies.... If you are supplying a complimentary service or...
Okay, let's talk about head bolts. A lot has changed over the years with...
When you are acquiring information from a customer about a vehicle problem and...
Pre-discounting can paint you into a corner.... Never assume the customer will...
Stupid customer hid the wheel lock key... You know how 'flipped out' a tech can...