Telephone Technique
Every business has one and every customer has one but too often this tool of...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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What Is ASBN?
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Tips, Articles, Stories
Customer Requests
What did the customer really want?... The counter should use a 'Customer...
The Plus of Shop Meetings
How many of you have monthly shop meetings with your mechanical staff? There has...
Analyzing Productivity
Productivity of a shop boils down to the total time it takes to create the...
13 Biggest Hot Rod Crate Engines
Big in size, big in power, big in cost; these are a few of our favorite BIG crate...
Econo Power Steering Flush Kit
Need a cheap but efficient way to flush power steering systems?
Dex-Cool Antifreeze
As you have seen, all vehicle manufacturers have changed their antifreeze from...
Signs, Signs, Everywhere Signs
Here are a couple of signs that could avoid some serious issues.
Don't Buy Your Customers
Are you so insecure that you feel that you have to negotiate for the job? I...
Bad Fuses
Bad Fuses Thanks to Buck Neiraeth of Larry's Shell Auto Service in Tacoma for...
Quotes or Estimates
"Here, I'll write you up a quote on what it should cost for the repair."...
New job for an old tool
Have a set of 10 inch slip joint pliers? This is a handy tool when doing...
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