Sticker Shock
Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Quotes or Estimates
"Here, I'll write you up a quote on what it should cost for the repair."...
Driveline Vibration
This guy ran over a mattress and decided to keep going. The ensuing jumble...
Mode $06 Articles and Info
The following is a list of articles and links related to the understanding and...
Fuses Don't Blow
Bulletin: Fuses not blowing causing fires There are vehicle fuses that do not...
Stuck on a Job
One Saturday, I was working the floor alone and my wife was working the...
Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
Keep losing bolts?
When changing pans or covers with many small bolts, it’s easy to lose one or...
Rotate Tires to Where?
How many cars today come equipped with bias tires? The answer is 'None'. Then...
#%@* Trouble Lights
One problem with trouble lights is that the 'cage' never stays secure. When...
Customer Management
Customer Management A segment from Automotive Business Concepts By Bob Paff...
Whiners Corner
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