Telephone Technique
Every business has one and every customer has one but too often this tool of...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Mode $06 Articles and Info
The following is a list of articles and links related to the understanding and...
If you Quote, You'll be Wrong
How often has a customer asked you for an estimate or a 'ball-park' quote...
Rotate Tires to Where?
How many cars today come equipped with bias tires? The answer is 'None'. Then...
Shop Things To Do
Everyone in the shop, except you, knows what's broken and what needs...
To make more money, don't sell
"Hi, I like your shoes.... come on in." The biggest mistake shop owners and...
Built to Meet or Exceed OE Specs
" Built To Meet Or Exceed OE Specs." Don't believe...
Mode $06 Data; A Real Diagnostic Tool (Part One)
We buy the latest and greatest scanner in hopes that it will save us hours of...
Vanilla Ice Cream
A complaint was received, a few years ago, by the Pontiac Division of General...
Package price vs. parts and labor.
"Can you reduce your labor because I'm a nice guy?"
What's Going On With This Economy?
What's going on out there? Shops are closing down left, right and center....
How long does the job take?
You get this question asked a lot. Some of you think that the customer will...
Whiners Corner
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