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Made In China?

Made In China?

On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...

We are at the Core of the Automotive Aftermarket
We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in...

  • Apr 08
Welcome to the Tech Center
Welcome to the Tech Center

Welcome to the Tech Center.  Servicing and repairing vehicles...

  • Dec 19
Welcome to the Link Library
Welcome to the Link Library

Simple, Direct, and Quick  Here's where we index and...

  • Sep 10
Welcome to the Tool Room
Welcome to the Tool Room

This section should be interesting for everybody because...

  • Sep 08

Tips, Articles, Stories

The Plus of Shop Meetings

How many of you have monthly shop meetings with your mechanical staff? There has...

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10 Quick Marketing Tips

From JMC Equipment, here are some great shop marketing tips we can all use....

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13 Biggest Hot Rod Crate Engines

Big in size, big in power, big in cost; these are a few of our favorite BIG crate...

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Mr. Customer, You're Fired

Whoa! You're not serious..... Yes, you can fire a customer.   You try real hard...

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He's Still On A Road Test?

Ever had the situation where, during a road test, the car died, you left your...

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No Moisture in This Cap

A few years ago, this customer comes in with his 1972 Camaro. He said he got...

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How long does the job take?

You get this question asked a lot. Some of you think that the customer will...

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Customer Management

Customer Management A segment from Automotive Business Concepts By Bob Paff...

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To make more money, don't sell

"Hi, I like your shoes.... come on in." The biggest mistake shop owners and...

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Compression test in 15 seconds

For those of you who are doing cylinder compression tests the old way with a...

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Customer Requests

What did the customer really want?... The counter should use a 'Customer...

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Vanilla Ice Cream

A complaint was received, a few years ago, by the Pontiac Division of General...

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