The Plus of Shop Meetings
How many of you have monthly shop meetings with your mechanical staff? There has...
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center. Servicing and repairing vehicles...
How many of you have monthly shop meetings with your mechanical staff? There has...
From JMC Equipment, here are some great shop marketing tips we can all use....
Big in size, big in power, big in cost; these are a few of our favorite BIG crate...
Whoa! You're not serious..... Yes, you can fire a customer. You try real hard...
Ever had the situation where, during a road test, the car died, you left your...
A few years ago, this customer comes in with his 1972 Camaro. He said he got...
You get this question asked a lot. Some of you think that the customer will...
Customer Management A segment from Automotive Business Concepts By Bob Paff...
"Hi, I like your shoes.... come on in." The biggest mistake shop owners and...
For those of you who are doing cylinder compression tests the old way with a...
What did the customer really want?... The counter should use a 'Customer...
A complaint was received, a few years ago, by the Pontiac Division of General...