He's Still On A Road Test?
Ever had the situation where, during a road test, the car died, you left your...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Mr. Customer, You're Fired
Whoa! You're not serious..... Yes, you can fire a customer. You try real hard...
Hubcap Woes
The day after I completed a 4 wheel brake job for this lady, she returned to...
Shop Supplies Will Cover It - NOT
Isn't everything included?.... Some shop owners feel that charging a customer for...
Cooling Flush?
This guy comes in with his 2002 Jimmy and said it was idling a little rough....
Are You Still Using a Compression Tester?
How many of you are still using a compression tester to diagnose a rough...
Don't Buy Your Customers
Are you so insecure that you feel that you have to negotiate for the job? I...
Ring, Ring, Ring. Hello?
"Is this the person to whom I'm speaking?"Telephone technique is so important...
Twelve Buckets for One Rad?
Still a mess trying to drain a cooling system? Check with your parts or tool...
Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
Info To Go
"It says so right here..." When you do an inspection and find items that...
Whiners Corner
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