13 Biggest Hot Rod Crate Engines
Big in size, big in power, big in cost; these are a few of our favorite BIG crate...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Tips, Articles, Stories
What's Going On With This Economy?
What's going on out there? Shops are closing down left, right and center....
Where Is It?
Stupid customer hid the wheel lock key... You know how 'flipped out' a tech can...
Mode $06 Data, A Real Diagnostic Tool (Part Two)
From Part One of this article, it's pretty clear how Mode $06 data can be a...
Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
Stuck on a Job
One Saturday, I was working the floor alone and my wife was working the...
You want how much?
Pre-discounting can paint you into a corner.... Never assume the customer will...
Shop Things To Do
Everyone in the shop, except you, knows what's broken and what needs...
Telephone Technique
Every business has one and every customer has one but too often this tool of...
Econo Power Steering Flush Kit
Need a cheap but efficient way to flush power steering systems?
If you Quote, You'll be Wrong
How often has a customer asked you for an estimate or a 'ball-park' quote...
Vanilla Ice Cream
A complaint was received, a few years ago, by the Pontiac Division of General...
Whiners Corner
Our Associations
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