TDC Tool
You can make your own tool to find true top dead center...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
Control Your Coolant
When draining a radiator with an old brass drain cock you can control the...
Corroded Probing
Piercing wires when you are testing sensors may allow moisture to attack the...
Vanilla Ice Cream
A complaint was received, a few years ago, by the Pontiac Division of General...
Shopping for a Scanner
If you're in the market for a new scanner, read this first. Over the years I...
Ring, Ring, Ring. Hello?
"Is this the person to whom I'm speaking?"Telephone technique is so important...
Torque Angle vs Torque to Yield
Okay, let's talk about head bolts. A lot has changed over the years with...
Would you like a menu?
I don't care what the other guy said, this is what we charge.....
Analyzing Productivity
Productivity of a shop boils down to the total time it takes to create the...
Oops, I Priced it Wrong
"We're going to lose money again..." When generating an estimate for a job,...
Whiners Corner
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