Built to Meet or Exceed OE Specs
" Built To Meet Or Exceed OE Specs." Don't believe...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
Popular Links
Are You Listed ?
Are you a supplier to this industry? Get your FREE listing in BC's Supplier Directory
What Is ASBN?
Newest Directory Listings
New Discussions
Tips, Articles, Stories
Aim Into the Bowl
When draining a radiator with an old brass drain cock, you can control the...
Vanilla Ice Cream
A complaint was received, a few years ago, by the Pontiac Division of General...
Telephone Technique
Every business has one and every customer has one but too often this tool of...
Customer Management
Customer Management A segment from Automotive Business Concepts By Bob Paff...
Mr. Customer, You're Fired
Whoa! You're not serious..... Yes, you can fire a customer. You try real hard...
And the special for today is
Place value on your freebies.... If you are supplying a complimentary service or...
It's Not Brakes
Customer said it must be a bearing noise because it just happened.
The Plus of Shop Meetings
How many of you have monthly shop meetings with your mechanical staff? There has...
Shop Things To Do
Everyone in the shop, except you, knows what's broken and what needs...
#%@* Trouble Lights
One problem with trouble lights is that the 'cage' never stays secure. When...
Sticker Shock
Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a...
Whiners Corner
Our Associations
