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Made In China?

Made In China?

On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...

We are at the Core of the Automotive Aftermarket
We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in...

  • Apr 08
Welcome to the Tech Center
Welcome to the Tech Center

Welcome to the Tech Center.  Servicing and repairing vehicles...

  • Dec 19
Welcome to the Link Library
Welcome to the Link Library

Simple, Direct, and Quick  Here's where we index and...

  • Sep 10
Welcome to the Tool Room
Welcome to the Tool Room

This section should be interesting for everybody because...

  • Sep 08

Tips, Articles, Stories

Keep losing bolts?

When changing pans or covers with many small bolts, it’s easy to lose one or...

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How long does the job take?

You get this question asked a lot. Some of you think that the customer will...

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Analyzing Productivity

Productivity of a shop boils down to the total time it takes to create the...

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13 Biggest Hot Rod Crate Engines

Big in size, big in power, big in cost; these are a few of our favorite BIG crate...

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Fusible Links: Your Answers

There are different styles of Fusible Links used in different industries, but...

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Don't Buy Your Customers

Are you so insecure that you feel that you have to negotiate for the job?  I...

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Something Gets Lost In The Translation

When you are acquiring information from a customer about a vehicle problem and...

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Free Mini-Honer

Need to hone or sand inside a small tube?  Try this. Open a cotter pin and...

Read more: Free Mini-Honer

If you Quote, You'll be Wrong

How often has a customer asked you for an estimate or a 'ball-park' quote...

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Ring, Ring, Ring. Hello?

"Is this the person to whom I'm speaking?"Telephone technique is so important...

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Customer Requests

What did the customer really want?... The counter should use a 'Customer...

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Mode $06 Articles and Info

The following is a list of articles and links related to the understanding and...

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