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Made In China?

Made In China?

On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...

We are at the Core of the Automotive Aftermarket
We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in...

  • Apr 08
Welcome to the Tech Center
Welcome to the Tech Center

Welcome to the Tech Center.  Servicing and repairing vehicles...

  • Dec 19
Welcome to the Link Library
Welcome to the Link Library

Simple, Direct, and Quick  Here's where we index and...

  • Sep 10
Welcome to the Tool Room
Welcome to the Tool Room

This section should be interesting for everybody because...

  • Sep 08

Tips, Articles, Stories

Customer Requests

What did the customer really want?... The counter should use a 'Customer...

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Driveline Vibration

This guy ran over a mattress and decided to keep going. The ensuing jumble...

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Compression test in 15 seconds

For those of you who are doing cylinder compression tests the old way with a...

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If you Quote, You'll be Wrong

How often has a customer asked you for an estimate or a 'ball-park' quote...

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You want how much?

Pre-discounting can paint you into a corner.... Never assume the customer will...

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Cheap Hose Cutters

An inexpensive tool for cutting hose.

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And the special for today is

Place value on your freebies.... If you are supplying a complimentary service or...

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No Moisture in This Cap

A few years ago, this customer comes in with his 1972 Camaro. He said he got...

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Hubcap Woes

The day after I completed a 4 wheel brake job for this lady, she returned to...

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Vanilla Ice Cream

A complaint was received, a few years ago, by the Pontiac Division of General...

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Connecting With Other Groups

The Automotive Service Industry is huge. But, when you think about it, we...

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What's Going On With This Economy?

What's going on out there? Shops are closing down left, right and center....

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