Customer Requests
What did the customer really want?... The counter should use a 'Customer...
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center. Servicing and repairing vehicles...
What did the customer really want?... The counter should use a 'Customer...
This guy ran over a mattress and decided to keep going. The ensuing jumble...
For those of you who are doing cylinder compression tests the old way with a...
How often has a customer asked you for an estimate or a 'ball-park' quote...
Pre-discounting can paint you into a corner.... Never assume the customer will...
Place value on your freebies.... If you are supplying a complimentary service or...
A few years ago, this customer comes in with his 1972 Camaro. He said he got...
The day after I completed a 4 wheel brake job for this lady, she returned to...
A complaint was received, a few years ago, by the Pontiac Division of General...
The Automotive Service Industry is huge. But, when you think about it, we...
What's going on out there? Shops are closing down left, right and center....