Vanilla Ice Cream
A complaint was received, a few years ago, by the Pontiac Division of General...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Where is TDC?
Have a problem finding true TDC? On newer engines with no timing marks or...
Telephone Technique
Every business has one and every customer has one but too often this tool of...
Paper Clip Trick #2
Keep losing circuit backprobes? Here's a cheap alternative.
Cooling Flush?
This guy comes in with his 2002 Jimmy and said it was idling a little rough....
Ring, Ring, Ring. Hello?
"Is this the person to whom I'm speaking?"Telephone technique is so important...
Built to Meet or Exceed OE Specs
" Built To Meet Or Exceed OE Specs." Don't believe...
No Moisture in This Cap
A few years ago, this customer comes in with his 1972 Camaro. He said he got...
Shopping for a Scanner
If you're in the market for a new scanner, read this first. Over the years I...
The Plus of Shop Meetings
How many of you have monthly shop meetings with your mechanical staff? There has...
Shop Supplies Will Cover It - NOT
Isn't everything included?.... Some shop owners feel that charging a customer for...
Compression test in 15 seconds
For those of you who are doing cylinder compression tests the old way with a...
Whiners Corner
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