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Compulsory Certification

Did you know that here, in British Columbia it is not required to be licensed or certified to work...

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Does anyone know how to set tire pressures?

I know it's a stupid question. But guess what? Nobody has a real answer. Yes, the vehicle...

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Parts Mfgs. Losing Touch with Customers

Mr. Manufacturer, Who is your biggest customer? Who do you depend on the most to choose your...

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Tips, Articles, Stories

Are You Still Using a Compression Tester?

How many of you are still using a compression tester to diagnose a rough...

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It's Not Brakes

Customer said it must be a bearing noise because it just happened.

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Mode $06 Data; A Real Diagnostic Tool (Part One)

We buy the latest and greatest scanner in hopes that it will save us hours of...

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Info To Go

"It says so right here..." When you do an inspection and find items that...

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Paper Clip Trick

(Try saying that three times)...

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Customer Management

Customer Management A segment from ‘Automotive Business Concepts' By Bob...

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Something Gets Lost In The Translation

Try not to translate the problem or request into a particular job category.

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Sometimes you're a hero

A tow truck drove in one day, with an Olds 88 in tow. The driver and owner get out...

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Analyzing Productivity

Productivity of a shop boils down to the total time it takes to create the...

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Tools Explained

(I'm not sure where this originated but Eric from Perform-x sent it and I just had...

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Messy Drawers

Are your pliers piled up in a drawer. Eric from Perform-X Auto came up with a...

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TDC Tool

You can make your own tool to find true top dead center...

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Would you like a menu?

I don't care what the other guy said, this is what we charge.....

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#%@* Trouble Lights

One problem with trouble lights is that the 'cage' never stays secure. When...

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Make Money by Taking the Time

"I think I have the quote here somewhere...." Every time I see someone...

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Easy easy outs

Thanks to Eric from Perform-x for this tip. We've all had the issue of having to...

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