Analyzing Productivity
Productivity of a shop boils down to the total time it takes to create the...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Econo Power Steering Flush Kit
Need a cheap but efficient way to flush power steering systems?
Control Your Coolant
When draining a radiator with an old brass drain cock you can control the...
Driveline Vibration
This guy ran over a mattress and decided to keep going. The ensuing jumble...
Stuck on a Job
One Saturday, I was working the floor alone and my wife was working the...
Hubcap Woes
The day after I completed a 4 wheel brake job for this lady, she returned to...
Torque Angle vs Torque to Yield
Okay, let's talk about head bolts. A lot has changed over the years with...
Oops, I Priced it Wrong
"We're going to lose money again..." When generating an estimate for a job,...
It's Not Brakes
Customer said it must be a bearing noise because it just happened.
Shop Things To Do
Everyone in the shop, except you, knows what's broken and what needs...
He's Still On A Road Test?
Ever had the situation where, during a road test, the car died, you left your...
Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
Whiners Corner
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