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Editorials

Why Memberships?

Why Memberships?

Why do I need to be a member of ASBN? The...

U.S. / Canada trade war. How will I be affected?

U.S. / Canada trade war. How will I be affected?

How badly will this trade war affect me and my...

Why ASBN Exists? (for our industry)

Why ASBN Exists? (for our industry)

Why ASBN Exists (For Our Industry). Our industry is in trouble. Not because...

We Hate Issues

We Hate Issues

Did you know that; In BC, anybody with tools can call...

We are at the Core of the Automotive Aftermarket

We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in Canada....

Marketing and Advertising on ASBN

Marketing and Advertising on ASBN

We've changed the marketing landscape. We know that, unlike consumer marketing,...

Parts Mfgs. Lost Touch with Customers

Parts Mfgs. Lost Touch with Customers

Mr. Manufacturer, Who is your biggest customer? Who do you depend on...

Tariffs, Trade Wars, and the Auto Industry: The Elephant in the Room

Tariffs, Trade Wars, and the Auto Industry: The El...

Tariffs, Trade Wars, and the Auto Industry: The Elephant in...

Office tips & Articles

Customer Management

Customer Management

Hits:1913

Customer Management A segment from Automotive Business Concepts By Bob Paff     Yes, I call this segment "Cu...

Don't Buy Your Customers

Don't Buy Your Customers

Hits:3543

Are you so insecure that you feel that you have...

Telephone Technique

Telephone Technique

Hits:2472

  Every business has one and every custom...

Analyzing Productivity

Analyzing Productivity

Hits:2495

Productivity of a shop boils down to the total ...

What's Going On With This Economy?

What's Going On With This Economy?

Hits:1117

What's going on out there? Shops are closing do...

Tech tips & Articles

Torque Those Wheel Nuts

Torque Those Wheel Nuts

Hits:915

But I've never had a wheel fall off yet...

It's Always the Fuel Pump

It's Always the Fuel Pump

Hits:946

Hitting the tank with a large hammer proves i...

But all I did was disconnect the battery

But all I did was disconnect the battery...

Hits:1292

Does the pre - '95 vehicle run bad after disc...

Chattering Wiper Blades

Chattering Wiper Blades

Hits:870

But I put new blades on it.... Don't you jus...

Seized Cotter Pins

Seized Cotter Pins

Hits:979

Have you ever had a problem with seized cotte...

Tool tips, Articles

Rusty Light Sockets

Rusty Light Sockets

Hits:63

Need to clean out corroded small bulb sockets?  From a local hardware store, purchase a brush for prepping copper pipe f...

Paper Clip Trick

Paper Clip Trick

Hits:638

(Try saying that three times)...

Aim Into the Bowl

Aim Into the Bowl

Hits:53

When draining a radiator with an old brass drai...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

Hits:53

Still a mess trying to drain a cooling system? ...

Suck it up.

Suck it up.

Hits:71

Coolant spillage is inevitable in this business...

Real stories

Sometimes you're a hero

Sometimes you're a hero

Hits:2554

A tow truck drove in one day, with an Olds 88 in tow. The driver and owner get out and the driver explains to me that somethi...

Hubcap Woes

Hubcap Woes

Hits:3410

The day after I completed a 4 wheel brake job f...

Sticker Shock

Sticker Shock

Hits:3430

Quite a few years ago, I was managing the Speed...

Vanilla Ice Cream

Vanilla Ice Cream

Hits:3691

A complaint was received, a few years ago, by t...

No Moisture in This Cap

No Moisture in This Cap

Hits:2458

A few years ago, this customer comes in with hi...

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