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Editorials

U.S. / Canada trade war. How will I be affected?

U.S. / Canada trade war. How will I be affected?

How badly will this trade war affect me and my...

Why Memberships?

Why Memberships?

Why do I need to be a member of ASBN? The...

Why ASBN Exists? (for our industry)

Why ASBN Exists? (for our industry)

Why ASBN Exists (For Our Industry). Our industry is in trouble. Not because...

Tariffs, Trade Wars, and the Auto Industry: The Elephant in the Room

Tariffs, Trade Wars, and the Auto Industry: The El...

Tariffs, Trade Wars, and the Auto Industry: The Elephant in...

Parts Mfgs. Lost Touch with Customers

Parts Mfgs. Lost Touch with Customers

Mr. Manufacturer, Who is your biggest customer? Who do you depend on...

We are at the Core of the Automotive Aftermarket

We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in Canada....

We Hate Issues

We Hate Issues

Did you know that; In BC, anybody with tools can call...

Marketing and Advertising on ASBN

Marketing and Advertising on ASBN

We've changed the marketing landscape. We know that, unlike consumer marketing,...

Office tips & Articles

Analyzing Productivity

Analyzing Productivity

Productivity of a shop boils down to the total time it takes to create the dollars in a given period. From the greeting of th...

Customer Management

Customer Management

Customer Management A segment from Automotive ...

Don't Buy Your Customers

Don't Buy Your Customers

Are you so insecure that you feel that you have...

Telephone Technique

Telephone Technique

  Every business has one and every custom...

What's Going On With This Economy?

What's Going On With This Economy?

What's going on out there? Shops are closing do...

Tech tips & Articles

Seized Cotter Pins

Seized Cotter Pins

Have you ever had a problem with seized cotter pins in tie rods and ball joints?...

It's Always the Fuel Pump

It's Always the Fuel Pump

Hitting the tank with a large hammer proves i...

Torque Those Wheel Nuts

Torque Those Wheel Nuts

But I've never had a wheel fall off yet...

But all I did was disconnect the battery

But all I did was disconnect the battery...

Does the pre - '95 vehicle run bad after disc...

Chattering Wiper Blades

Chattering Wiper Blades

But I put new blades on it.... Don't you jus...

Tool tips, Articles

Aim Into the Bowl

Aim Into the Bowl

When draining a radiator with an old brass drain cock, you can control the coolant flow by placing a 90-degree spark plug boo...

Paper Clip Trick

Paper Clip Trick

(Try saying that three times)...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

Still a mess trying to drain a cooling system? ...

Suck it up.

Suck it up.

Coolant spillage is inevitable in this business...

Rusty Light Sockets

Rusty Light Sockets

Need to clean out corroded small bulb sockets? ...

Real stories

Sticker Shock

Sticker Shock

Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a young couple came in to have the car checked out. ...

Hubcap Woes

Hubcap Woes

The day after I completed a 4 wheel brake job f...

Sometimes you're a hero

Sometimes you're a hero

A tow truck drove in one day, with an Olds 88 i...

Vanilla Ice Cream

Vanilla Ice Cream

A complaint was received, a few years ago, by t...

No Moisture in This Cap

No Moisture in This Cap

A few years ago, this customer comes in with hi...

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