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Compulsory Certification

Did you know that here, in British Columbia it is not required to be licensed or certified to work...

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Does anyone know how to set tire pressures?

I know it's a stupid question. But guess what? Nobody has a real answer. Yes, the vehicle...

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Parts Mfgs. Losing Touch with Customers

Mr. Manufacturer, Who is your biggest customer? Who do you depend on the most to choose your...

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Tips, Articles, Stories

Cleaning Bulb Sockets

Need to clean out corroded small bulb sockets?  From you're local hardware...

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13 Biggest Hot Rod Crate Engines

Big in size, big in power, big in cost; these are a few of our favorite BIG crate...

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Mr. Customer, You're Fired

Whoa! You're not serious..... Yes, you can fire a customer.   You try real hard...

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Telephone Technique

  Every business has one and every customer has one but too often this tool of...

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Mode $06 Data; A Real Diagnostic Tool (Part One)

We buy the latest and greatest scanner in hopes that it will save us hours of...

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Shop Things To Do

Everyone in the shop, except you, knows what's broken and what needs...

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Shopping for a Scanner

If you're in the market for a new scanner, read this first. Over the years I...

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Vanilla Ice Cream

A complaint was received, a few years ago, by the Pontiac Division of General...

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Have A Weight Problem?

So much for having light weight aluminum rims.   Wait, there has to be inner...

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You want how much?

Pre-discounting can paint you into a corner.... Never assume the customer will...

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Quotes or Estimates

"Here, I'll write you up a quote on what it should cost for the repair."...

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Mode $06 Data, A Real Diagnostic Tool (Part Two)

From Part One of this article, it's pretty clear on how Mode $06 data can be a...

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Rotate Tires to Where?

How many cars today come equipped with bias tires? The answer is 'None'. Then...

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Compression test in 15 seconds

For those of you who are doing cylinder compression tests the old way with a...

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Messy Drawers

Are your pliers piled up in a drawer. Eric from Perform-X Auto came up with a...

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TDC Tool

You can make your own tool to find true top dead center...

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