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News & Editorials

Office tips & Articles

Customer Requests

Customer Requests

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What did the customer really want?... The counter should use a 'Customer Requests' section of a computer generated work or...

Package price vs. parts and labor.

Package price vs. parts and labor.

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"Can you reduce your labor because I'm a nice g...

Mr. Customer, You're Fired

Mr. Customer, You're Fired

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Whoa! You're not serious..... Yes, you can fir...

What's Going On With This Economy?

What's Going On With This Economy?

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What's going on out there? Shops are closing do...

Oops, I Priced it Wrong

Oops, I Priced it Wrong

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"We're going to lose money again..." When gene...

Tech tips & Articles

Don't Underinflate Tires

Don't Underinflate Tires

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Since vehicle manufacturers are regulated to install tire pressure labels on the door frames for easy access for car owners, ...

Why is it hard for some to diagnose a problem?

Why is it hard for some to diagnose a pr...

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It has become apparent to me after years of ob...

Torque Angle vs Torque to Yield

Torque Angle vs Torque to Yield

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Okay, let's talk about head bolts. A lot has c...

Messed Up Screw Heads

Messed Up Screw Heads

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You know that phillips screw is going to 'round...

Fuses Don't Blow

Fuses Don't Blow

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Bulletin: Fuses not blowing causing fires The...

Tool tips, Articles

Messy Drawers

Messy Drawers

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Are your pliers piled up in a drawer. Eric from Perform-X Auto came up with a simple and really cool idea using an old bird ...

Paper Clip Trick #2

Paper Clip Trick #2

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Keep losing circuit backprobes? Here's a cheap ...

Paper Clip Trick

Paper Clip Trick

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(Try saying that three times)...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

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Still a mess trying to drain a cooling system? ...

What Ignition Timing?

What Ignition Timing?

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Need to find true TDC?

Real stories

Driveline Vibration

Driveline Vibration

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This guy ran over a mattress and decided to keep going. The ensuing jumble finally whipped around enough to put a tear in the...

It's Not Brakes

It's Not Brakes

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The customer said it must be a bearing noise be...

Vanilla Ice Cream

Vanilla Ice Cream

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A complaint was received, a few years ago, by t...

STUPID Mistakes that will make you feel better as a tech

STUPID Mistakes that will make you feel ...

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Dumb Tech Stories from a Ford blog site many ye...

No Moisture in This Cap

No Moisture in This Cap

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A few years ago, this customer comes in with hi...

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