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News & Editorials

Office tips & Articles

Customer Management

Customer Management

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Customer Management A segment from Automotive Business Concepts By Bob Paff     Yes, I call this segment "Cu...

Don't Buy Your Customers

Don't Buy Your Customers

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Are you so insecure that you feel that you have...

Telephone Technique

Telephone Technique

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  Every business has one and every custom...

Analyzing Productivity

Analyzing Productivity

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Productivity of a shop boils down to the total ...

What's Going On With This Economy?

What's Going On With This Economy?

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What's going on out there? Shops are closing do...

Tech tips & Articles

But all I did was disconnect the battery

But all I did was disconnect the battery

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Does the pre - '95 vehicle run bad after disconnecting or replacing a battery?...

It's Always the Fuel Pump

It's Always the Fuel Pump

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Hitting the tank with a large hammer proves i...

Torque Those Wheel Nuts

Torque Those Wheel Nuts

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But I've never had a wheel fall off yet...

Chattering Wiper Blades

Chattering Wiper Blades

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But I put new blades on it.... Don't you jus...

Seized Cotter Pins

Seized Cotter Pins

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Have you ever had a problem with seized cotte...

Tool tips, Articles

Rusty Light Sockets

Rusty Light Sockets

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  Need to clean out corroded small bulb sockets?   From a local hardware store, purchase a brush for prepping c...

Paper Clip Trick

Paper Clip Trick

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(Try saying that three times)...

Aim Into the Bowl

Aim Into the Bowl

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When draining a radiator with an old brass drai...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

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Still a mess trying to drain a cooling system? ...

Suck it up.

Suck it up.

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Coolant spillage is inevitable in this business...

Real stories

No Moisture in This Cap

No Moisture in This Cap

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A few years ago, this customer comes in with his 1972 Camaro. He said he got it out of the body shop two months earlier after...

Hubcap Woes

Hubcap Woes

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The day after I completed a 4 wheel brake job f...

Sticker Shock

Sticker Shock

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Quite a few years ago, I was managing the Speed...

Sometimes you're a hero

Sometimes you're a hero

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A tow truck drove in one day, with an Olds 88 i...

Vanilla Ice Cream

Vanilla Ice Cream

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A complaint was received, a few years ago, by t...

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