Info To Go
"It says so right here..." When you do an inspection and find items that...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Tips, Articles, Stories
No Moisture in This Cap
A few years ago, this customer comes in with his 1972 Camaro. He said he got...
If you Quote, You'll be Wrong
How often has a customer asked you for an estimate or a 'ball-park' quote...
Tools Explained
(I'm not sure where this originated but Eric from Perform-x sent it and I just had...
Make Money by Taking the Time
"I think I have the quote here somewhere...." Every time I see someone...
Sticker Shock
Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a...
Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
Shopping for a Scanner
If you're in the market for a new scanner, read this first. Over the years I...
Customer Requests
What did the customer really want?... The counter should use a 'Customer...
Control Your Coolant
When draining a radiator with an old brass drain cock you can control the...
10 Quick Marketing Tips
From JMC Equipment, here are some great shop marketing tips we can all use....
Whiners Corner
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