Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center. Servicing and repairing vehicles...
When you are acquiring information from a customer about a vehicle problem and...
From JMC Equipment, here are some great shop marketing tips we can all use....
Need to clean out corroded small bulb sockets? From a local hardware store,...
Dumb Tech Stories from a Ford blog site many years ago. Names were removed to...
(I'm not sure where this originated but Eric from Perform-x sent it and I just had...
This guy comes in with his 2002 Jimmy and said it was idling a little rough....
How often has a customer asked you for an estimate or a 'ball-park' quote...
What did the customer really want?... The counter should use a 'Customer...
Coolant spillage is inevitable in this business and pushing the spillage into...
When changing pans or covers with many small bolts, it’s easy to lose one or...
What's going on out there? Shops are closing down left, right and center....
Need a cheap but efficient way to flush power steering systems?