Shop Things To Do
Everyone in the shop, except you, knows what's broken and what needs...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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What Is ASBN?
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Rusty Light Sockets
Need to clean out corroded small bulb sockets? From a local hardware store,...
And the special for today is
Place value on your freebies.... If you are supplying a complimentary service or...
Fuses Don't Blow
Bulletin: Fuses not blowing causing fires There are vehicle fuses that do not...
Where is TDC?
Have a problem finding true TDC? On newer engines with no timing marks or...
Quotes or Estimates
"Here, I'll write you up a quote on what it should cost for the repair."...
How long does the job take?
You get this question asked a lot. Some of you think that the customer will...
Something Gets Lost In The Translation
When you are acquiring information from a customer about a vehicle problem and...
Telephone Technique
Every business has one and every customer has one but too often this tool of...
Torque Angle vs Torque to Yield
Okay, let's talk about head bolts. A lot has changed over the years with...
Twelve Buckets for One Rad?
Still a mess trying to drain a cooling system? Check with your parts or tool...
Ring, Ring, Ring. Hello?
"Is this the person to whom I'm speaking?"Telephone technique is so important...
Whiners Corner
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