Analyzing Productivity
Productivity of a shop boils down to the total time it takes to create the...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Place value on your freebies.... If you are supplying a complimentary service or...
Quotes or Estimates
"Here, I'll write you up a quote on what it should cost for the repair."...
Cleaning Bulb Sockets
Need to clean out corroded small bulb sockets? From you're local hardware...
Shop Supplies Will Cover It - NOT
Isn't everything included?.... Some shop owners feel that charging a customer for...
Compression test in 15 seconds
For those of you who are doing cylinder compression tests the old way with a...
Econo Power Steering Flush Kit
Need a cheap but efficient way to flush power steering systems?
You want how much?
Pre-discounting can paint you into a corner.... Never assume the customer will...
How long does the job take?
You get this question asked a lot. Some of you think that the customer will...
Would you like a menu?
I don't care what the other guy said, this is what we charge.....
Connecting With Other Groups
The Automotive Service Industry is huge. But, when you think about it, we...
Mode $06 Data, A Real Diagnostic Tool (Part Two)
From Part One of this article, it's pretty clear how Mode $06 data can be a...
Whiners Corner
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