Easy easy outs
Thanks to Eric from Perform-x for this tip. We've all had the issue of having to...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Tips, Articles, Stories
The Plus of Shop Meetings
How many of you have monthly shop meetings with your mechanical staff? There has...
13 Biggest Hot Rod Crate Engines
Big in size, big in power, big in cost; these are a few of our favorite BIG crate...
Shopping for a Scanner
If you're in the market for a new scanner, read this first. Over the years I...
Where Is It?
Stupid customer hid the wheel lock key... You know how 'flipped out' a tech can...
Telephone Technique
Every business has one and every customer has one but too often this tool of...
Shop Supplies Will Cover It - NOT
Isn't everything included?.... Some shop owners feel that charging a customer for...
Customer Requests
What did the customer really want?... The counter should use a 'Customer...
If you Quote, You'll be Wrong
How often has a customer asked you for an estimate or a 'ball-park' quote...
Quotes or Estimates
"Here, I'll write you up a quote on what it should cost for the repair."...
To make more money, don't sell
"Hi, I like your shoes.... come on in." The biggest mistake shop owners and...
Whiners Corner
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