The Plus of Shop Meetings
How many of you have monthly shop meetings with your mechanical staff? There has...
Made In China?
On the front line, we’ve always complained about cheap offshore parts. Then, too, who cares anymore? A part is a part. So cheaper is better, right? Oh really? It wasn't that long ago that we lived...
We are at the Core of the Automotive Aftermarket
The Automotive Aftermarket is a dominant industry here in...
Welcome to the Tech Center
Welcome to the Tech Center. Servicing and repairing vehicles...
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Sticker Shock
Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a...
Rotate Tires to Where?
How many cars today come equipped with bias tires? The answer is 'None'. Then...
Messy Drawers
Are your pliers piled up in a drawer. Eric from Perform-X Auto came up with a...
Where Is It?
Stupid customer hid the wheel lock key... You know how 'flipped out' a tech can...
Oops, I Priced it Wrong
"We're going to lose money again..." When generating an estimate for a job,...
Customer Requests
What did the customer really want?... The counter should use a 'Customer...
Econo Power Steering Flush Kit
Need a cheap but efficient way to flush power steering systems?
Analyzing Productivity
Productivity of a shop boils down to the total time it takes to create the...
Compression test in 15 seconds
For those of you who are doing cylinder compression tests the old way with a...
Telephone Technique
Every business has one and every customer has one but too often this tool of...
Would you like a menu?
I don't care what the other guy said, this is what we charge.....
Whiners Corner
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